What is the quarantine process?

The fish arrive to our facility where they are slowly acclimated and placed into sterile systems. After letting them adjust, we assess each and every fish to come up with a game plan for their individualized quarantine. This can look different depending on the fish, but it usually starts with getting the fish eating and comfortable before any treatment. Once the fish are eating and lively, we usually start with 3 doses of dewormer along with antibiotics over the course of the first 10 days. Once this is complete, systems are drained and refilled with fresh saltwater. From there, copper is added into the systems at a therapeutic level to treat for common external parasitic infections. The copper treatment lasts a minimum of 2 weeks. Once complete, the fish are dipped in a powerful parasiticide as a last form of insurance, then moved into unmedicated systems for observation.

What is your dead on arrival policy?

If a fish is DOA, store credit will be issued for the exact amount of the deceased livestock. A photo of the deceased fish in the sealed bag must be provided within 1 hour of delivery to be issued a credit.

I want a fish that you don’t have, can you get it for me?

Yes! Contact us and we will do our best to source, and quarantine any fish you can think of.

Is local pickup an option?

Yes! If you are located in Southern California and would like to pick up your fish in person, please reach out!